Q AND A’s

Q. What is AristoDogz?

A. AristoDogs is a home boarding service for dog owners that do not wish to put their dogs into kennels.

We remove the stress of kennels and give you the peace of mind that your dog is receiving the very best attention.

We offer our home to your dog, so that they have the surroundings and comforts that they are used to, and plenty of company.

Q. Do you take any type of dog?

A. As the safety of all our guests is out top priority we cannot take ANY dogs which falls under the Dangerous Dogs Act.

Dobermans, Rottweilers, Pit Bulls, Alsatians, Any kind of Bull Terrier, Bull Dogs and any dogs used for hunting cannot be accepted.

We cannot take any dogs that are aggressive, destructive in the home, hyperactive, not house trained or those likely to bark.

Female dogs in season cannot be boarded and male dogs must be neutered.

Q. I think my dog would be accepted, what’s the next step?

A. The next step is to give us a call and arrange a visit, as all dogs must have an assessment for suitability prior to booking. No dogs will be accepted without an assessment.

Please understand that this is as much for your dog’s benefit, as it is for our other guest’s.

We understand that a visit may seem a bit of an inconvenience, especially if you live quite far away, however it is essential for both parties.

It could be that your dog isn‘t suited to our home boarding, but it is better to find out in a pre-booking visit, than when you collect your dog, only to find that all has not gone smoothly for your four legged friend.

A visit also gives you the chance to check us out and over a cuppa, ask any other questions that you may have.

We are aware that many owners may have difficulties trying to find time in which to fit in an assessment, so with this in mind we try to be as flexible as possible.

Q. What do I need to bring with my dog if they are accepted?

A. We will provide all the bedding and toys your dog requires. He or she will wear one of our collars, or its own, but with a tag attached, giving our contact details. We also use our own leads.

Your dog will have all the comforts that they could want here, and will be enjoying their stay with us so much that they won’t have time to think about their own bed and toys.

So, all you need to bring is your DOG and its FOOD.

If your dog is on any kind of medication, then of course bring that too.

We will need a written itinerary with your dogs feeding and exercise regime, along with medication instructions.

Q. What happens if my dog becomes ill or is injured while I am away?

A. The first thing we will do is take your dog to the vets. We will contact you to inform you immediately (if you have requested this), on one of the contact details that you will have provided us with on your booking form.

If your dog is insured we will have taken these details too, again on the booking form.

If your dog is not insured then we would require you to sign a disclaimer, removing us from any financial liability incurred through subsequent vet bills.

We will of course provide you with all the receipts from the vet.

Any vet bills will need to be settled when you collect your dog.

Q. What forms of payment do you take?

A. We do not have the facilities to take credit card/debit card payments and we are no longer able take cheques.

Our method of payment is cash, for which a receipt is provided.

Q. Do you require a deposit on booking?

A. Yes. We take a 25% deposit on booking (non refundable), and the balance is paid when you drop your dog off to us.

Q. Do you charge extra for Christmas and Bank Holidays?

A. As we are always in demand we do charge Christmas and Bank Holidays at a higher rate. Please see our “tariffs” for more information.

Q. What about Doggie Day Care?

A. Our Doggie Day Care is from 9am until 6pm. You may need us just for an hour or two, or while you are at work. Whatever your requirements we can always work out something to suit you. Please see our “tariffs” for Doggie Day Care prices.

Q. My dog only walks on the lead, will you still accept them?

A. Yes. I will take dogs that walk both on and off the lead. As my location is semi rural, we have plenty of open land and walks in which to exercise your dog.

Q. Where will my dog sleep when they are with you?

A. Your dog will have its bed in their own accommodation within out home.

If your dog is liable to cry, howl and bark because they are separated from us at night, then I am sorry but we are unable to take them.

 

This is just a small example of the questions put to us by our customers. If you have any more questions regarding our service, or you are interested in leaving your pooch with us, please give us a ring or drop us an email.